Privacy Policy

This Privacy Policy describes how Pytches Advisory LLC, operating as California Vintage Buyers (“we,” “us,” “our”), collects, uses, and protects information when you visit californiavintagebuyers.com or interact with us through our website chat widget or by phone.

1. Information We Collect

We may collect the following types of information when you interact with us:

• Contact information: name, phone number, and email address provided through our chat widget or during a phone call
• Communication content: the messages you send through our website chat widget or via text message
• Device and usage data: browser type, IP address, pages visited, and referring URL, collected automatically through standard web technologies
• Location (general): city or region level, to determine service area eligibility

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries about our vintage, antique, and estate buying services
• Schedule and confirm in-home appointments
• Send follow-up communications related to your inquiry
• Improve our website and customer experience
• Comply with legal obligations

3. SMS/Text Messaging Privacy

When you provide your mobile phone number through our website chat widget, you may receive text messages from us related to your inquiry.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share mobile information with service providers (subcontractors) who assist us in delivering customer support and communications, but only to the extent necessary to fulfill your request. These providers are contractually prohibited from using your information for any other purpose.

Your consent to receive text messages is not a condition of any purchase or service.

For additional terms governing our SMS program, please see our Terms of Service.

Opt-Out of Text Messages

You may opt out of text messages at any time by replying STOP to any message. You will receive a single confirmation and no further messages will be sent. For help, reply HELP or call us at (949) 449-1255.

Rejoining

If you opt out and later wish to resume receiving messages, you may rejoin by initiating a new conversation through our website chat widget or by texting us from your mobile phone.

Message and Data Rates

Message and data rates may apply. Contact your wireless carrier for details about your plan.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: trusted vendors who help us operate our website and communications (e.g., our chat and messaging platform), bound by confidentiality agreements
• Legal compliance: when required by law, court order, or governmental request
• Business protection: to protect the rights, safety, or property of California Vintage Buyers, our customers, or the public

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Chat and text message records are retained for up to 24 months and then securely deleted.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookies through your browser settings. Our chat widget may use cookies to maintain your conversation session.

8. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell your information)
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us using the information below.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the details below.